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Personalised training for your team
Scroll down for the suite of PCI accredited programmes on offer.
We deliver bespoke training for teams of staff within health and social care. At the development stage we offer a collaborative workshop with an appointed implementation team (service leads, commissioners, clinical leads) to discuss requirements and design training materials and modules to suit your teams existing strengths and needs.
Outlined below are typical standardised training sessions to be used as a basis for your personalised programme.
We also deliver online short introductory level training in all aspects of personalised care.
As well as training we offer support to embed health coaching and personalised care within organisations. We can support:
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Design and development of materials and resources
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Focused presentations
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Staff workshops
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Organisational design sessions
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Support for pathway redesign to incorporate personalised care principles
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Interviews and recruitment of health coaching team
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Impact measurement
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Evaluation
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Mentoring and support from experienced health coach trainers
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Support to develop supported self-management programmes
Contact us for more information about how we can work with you.
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Health coaching for front-line staff
This two-day training equips trainees with an understanding of the underpinning psychology, practical tools, conversation skills and coaching methods to enable better conversations.
Included in the training:
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Event registration
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Pre-course welcome email and preparatory work
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2-day (12 hour) health coaching workshop (online equivalent)
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Training evaluation summary
Course highlights:
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Motivational Interviewing techniques
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Empathy and listening skills
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TGROW and OARS
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Traps and challenges
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Change talk and discrepency
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Tailoring support and measuring impact
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Embedding HC in your practice
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Real-play and current examples in practice
4 Day Accredited Health and Wellbeing Coach Training
Designed for Health and Wellbeing Coaches, this course develops trainees up to level 3 of the PCI Health Coaching Curriculum.
Course trainers have practical current experience as NHS Health coaches and will support and coach trainees to develop their practice, through 4 days intensive training followed by 6 months supervision as well as two skills update sessions in the following 12 months.
Included in the training:
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Event registration
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Pre-course welcome email and preparatory work
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4-day (24 hour) health coaching training (online equivalent)
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6 months supervision
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2 x half day skills development sessions (3 and 6 months post course)
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Reflective diary and supervisor support
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Training evaluation summary
Course highlights:
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Practical skills development and tools to enable coaches to tailor support to patient activation levels in a partnership approach.
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Understanding NHSE Personalised Care Agenda
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How to structure a coaching conversation in a flexible and person-centred way.
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Understand the HwBC role/ working within primary care.
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Reflective practice and continued professional development
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Motivational Interviewing techniques
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Empathy and listening skills
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TGROW and OARS
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Tailoring support and measuring impact
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Embedding in practice
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Real-play and current examples in practice
Health Literacy for Personalised Care
Explore the impact of how improved health literacy can enhance personalised care approaches, including shared decision making and personalised care and support planning. Gain a greater understanding of health literacy in the context of health inequalities. Learn tools and techniques to get the best from conversations/ information sharing, that will: tangibly improve patient experience, contribute positively to staff satisfaction and make best use of NHS and care sector resources
Included in the training:
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Event registration
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Pre-course welcome email
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1-day (6 hour) training workshop (online equivalent)
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Training evaluation summary and certification
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Useful resources
Course highlights:
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Gain an enhanced understanding of what Health Literacy is, particularly in the context of health inequalities
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Recognise the “2 sides of the coin” when it comes the Health Literacy. 1) Service user/ patient experience 2) The health literacy environment in which we operate
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Understand how to adapt every day practice to take account of health literacy
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Gain knowledge of how health literacy links to all aspects of personalised care including shared decision making
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SDM policy (from PCI e-learning module) and workshop to embed policy into practice
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Learn to use data tools to gain greater awareness of the health literacy in the local area
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Build knowledge and skills in various practical tools to enable optimal health literacy conversations and written/online materials
Personalised care and support plan (PCSP) training
This one day training workshop gives trainees an awareness of the national context of personalisation in health and care and practical steps to creating a PCSP and one page profile.
Included in the training:
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Event registration
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Pre-course welcome email
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1-day (6 hour) PCSP workshop (online equivalent)
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Training evaluation summary and certification
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Useful resources
Course highlights:
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What do we mean by Personalised care?
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Understanding the national context
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Questioning to discover what's important
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Writing a PCSP- what matters to you
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One page profile
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Starting from what's not working/ aspirations
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challenges and solutions
Care Coordinator Training
Delivered in partnership with Birmingham City University
PCI accredited Care Coordination training offers a practical, step-by-step approach for the implementation of safe and effective care coordination.
The training offers care coordinators the confidence, skills and knowledge to deliver a fully personalised and integrated service to patients within a primary care setting and wider health and care system.
The training follows the Coordinating Care competency framework, produced by the Health Education England and Birmingham City University.
Included in the training:
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Event registration
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Pre-course welcome email and preparatory work
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2-day (12 hour) Care Coordination workshop (online equivalent)
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1:1 follow up session (3 months post course)
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Training evaluation summary
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Birmingham City University Certification
Course highlights:
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What is care coordination; context and importance
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Effective communication and relationship management
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Aligning resources with patient needs, establishing accountability, and creating personalised care plans.
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Implementing Care Coordination and developing continuous learning skills.
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Working in a MDT
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Health inequalities
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Personalised Care core components
1 Day Personalised Care Training
Personalised care means patients have more choice and control about the way their care is planned and delivered, considering their individual needs, strengths, preferences, and circumstances.
When we get it right, we realise better outcomes and experiences and reduced health inequalities. Specific benefits of personalised care include better adherence to medical advice and increased patient and clinical satisfaction.
What does personalised care mean for you and your role?
How can you ensure that you are having the most effective conversations with patients, uncovering what matters to them and empowering them to have more choice and control over their health and wellbeing?
This engaging, workshop approach introduces the Model for Personalised Care including the 6 evidence-based components. It covers key communication skills required for the shift to personalised care and introduces Shared Decision Making and Personalised Care and Support Plans, inviting trainees to consider how these elements can be embedded within their working role.
Included in the training:
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Event registration
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Pre-course welcome email
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1-day (6 hour) training workshop (online equivalent)
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Training evaluation summary and certification
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Useful resources
Course highlights:
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Gain an enhanced understanding of Personalised Care
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Practical skills development and tools to tailor support using a partnership approach
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Introduction to shared decision making and health literacy
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Introduction to personalised care and support planning
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Understand how to embed personalised care principles and approaches into everyday practice
